Who we are
Dolce Imperial Health Insurance Services (“Dolce Imperial Health,” “we,” “us”) is an independent insurance agency that helps people understand and enroll in Medicare and related health coverage. This policy applies to our website and to information you share with us by phone, email, text or in person.
Information we collect
Information you give us. When you fill out a form, call us or meet with an agent, you may share:
- Your name, phone number, email address, mailing address and ZIP code
- Your date of birth and Medicare number, when needed to check eligibility or complete an application
- Your current coverage, doctors, prescriptions and other health details you choose to share so we can compare plans
- Any other information you include in your messages to us
Information collected automatically. When you visit our website, we and our service providers may collect technical details such as your browser and device type, IP address, the pages you view and how you arrived at our site. Some of this is collected with cookies, as described below.
How we use your information
- To answer your questions and schedule your plan review
- To compare plans and help you apply for the coverage you choose
- To contact you about your coverage, enrollment periods and plan changes
- To keep records required by insurance carriers, Medicare and state regulators
- To run, secure and improve our website and services
Calls, texts and emails
When you submit a form or ask us to reach out, you agree that a licensed insurance agent may contact you by phone, text or email about Medicare plans. Giving this consent is not required to buy a plan.
Calls with our agents may be recorded, as Medicare rules require for many sales calls. You can ask us to stop contacting you at any time by telling your agent, replying STOP to a text, or using the contact details below.
Your health information
We treat health details with extra care. We use them only to find and apply for coverage that fits your needs. The insurance companies you enroll with will also give you their own privacy notices, which explain how they protect your health information.
Cookies and tracking
Cookies are small files stored by your browser. We use them to make our website work and, if you accept, to understand how visitors use it. You can accept or decline non-essential cookies in the notice shown on your first visit, and change your choice at any time with the “Cookie settings” link at the bottom of every page.
Some features, like our video, are provided by other companies such as YouTube. They may collect information when you use those features, under their own privacy policies.
Do Not Track: some browsers send a “Do Not Track” signal. Our website does not currently respond to these signals, so we ask for your choice through our cookie notice instead.
Your choices and rights
You may ask us to:
- Tell you what personal information we have about you
- Correct information that is wrong or out of date
- Delete your information, unless we must keep it by law or for your insurance records
- Stop sending you marketing calls, texts or emails
California residents also have rights under the California Insurance Information and Privacy Protection Act, including the right to see and correct information collected in connection with an insurance transaction. To make a request, contact us using the details below. We may need to confirm your identity first.
How we protect and keep your information
We use reasonable administrative, technical and physical safeguards to protect your information. No system is completely secure, so we cannot guarantee absolute security.
We keep your information only as long as needed for the purposes in this policy, including the record-keeping periods required by insurance carriers, Medicare and state law.
Children’s privacy
Our website is meant for adults. We do not knowingly collect personal information from children under 16.
Links to other websites
Our website may link to other sites, such as insurance carriers or Medicare.gov. We are not responsible for their content or privacy practices, so please review their policies.
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date above.
Contact us
If you have questions about this policy or want to make a privacy request, please contact us:
Dolce Imperial Health Insurance Services6477 Telephone Rd, Suite 5
Ventura, CA 93003
(844) 200-7009
lgonzalez@dolceimperialhealth.com